Direct debit
If you use direct debit, your payment transactions take care of themselves. You issue the instructions to your bank (LSV+) or to PostFinance (Debit Direct/DD) once and your invoice will be debited directly from your account from then on. Using direct debit therefore means that you pay your invoice automatically and without any delays, and you don't need to take any further action.
Please note: all households in Switzerland will receive their first invoice in January 2019. Unfortunately, we are not permitted for legal reasons to take over the direct debit authorisations of our predecessor organisation (BILLAG AG). For that reason, we will have to register you again with our own direct debit form.
How you benefit
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No more late payment of invoices (and therefore no risk of reminder fees)
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No administration costs
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No more hard-copy invoices
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Right to object: you can object to a debited amount without any problems
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Secure, tried-and-tested payment option with guaranteed data protection
What you have to bear in mind
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The balance of your account must be sufficient for a debit to be made. If it is not, we will not be able to deduct the amount due and you will receive a payment slip.
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As long as you continue to receive invoices with payment slips, you will have to pay them as previously via your postal or bank account.
The necessary direct debit authorisation can be downloaded in the downloads section. Please do not hesitate to contact us if you have any questions.
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FAQ
As a customer, all you have to do is provide us with a direct debit authorisation once and have an account with a Swiss payment institution. After that, no further action is required from you.
If an invoice is debited incorrectly, you can lodge an objection with your payment institution within 30 days and the amount will be credited back to you.
Yes. You can download the form in the downloads section. Please complete and sign the form and send the DD (PostFinance) one back to us and the LSV+ one to your bank.
Yes, please. All households in Switzerland will receive their first fee invoice in January 2019. Unfortunately, we are not permitted for legal reasons to take over the direct debits of our predecessor company (BILLAG AG). For that reason, a great number of households will be re-registering. We apologise if there are any delays in the processing of these registrations.