E-billing

Do you use online banking? Then you can access our electronic billing service at the click of a mouse. After signing up, you will receive your invoices from Serafe in the familiar design but in electronic form, directly to your E-banking account. You also check and pay the invoice online.


Please note: unfortunately, we are not permitted for legal reasons to take over your registration with your payment institution from our predecessor organisation (BILLAG AG). For that reason, you will have to register in your online banking system again.

How you benefit

  • No administration costs

  • The invoice will be sent to you electronically in its familiar design; you will then be able to print or archive it

  • You check and edit your invoice online and approve it for payment via E-banking or E-finance

  • You avoid errors as you do not have to enter the invoice amount, account details and reference number yourself

  • You can access your electronic invoice wherever you are

  • Secure, tried-and-tested payment option with guaranteed data protection

What you have to bear in mind

  • As long as you continue to receive invoices with payment slips, you will have to pay them as previously via your postal or bank account.

 

 

Sign up for electronic invoicing via your e-banking system today. Please do not hesitate to contact us if you have any questions.

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FAQ

You need a computer or a device with Internet access and an e-banking contract with a bank that supports e-billing.

You can reject our e-bill at the click of a mouse in your e-banking system. No notification is generated; the invoice is simply no longer visible as an open item in your e-banking/e-finance account. Please contact our customer service in such cases. Otherwise, it is possible that you will receive a reminder subject to a charge.

You can unsubscribe from e-billing under the menu item “e-billing” in your e-banking system.

No notification is generated; this simply means that only part of the invoice is paid. Please contact our customer service in such cases. Otherwise, it is possible that you will receive a reminder subject to a charge.

Yes, that is possible if you switch from a bank connected to the e-billing system SIX Paynet AG to another one. If you switch from a Swiss bank to PostFinance or vice versa, you must disconnect from us (the invoicing party) in the old e-banking system and then reconnect to us (the invoicing party) in the new e-banking system.

Serafe has been registered and verified as an issuer of eBill invoices. Despite this, Serafe has not been correctly activated. If this is the case for you, please contact your bank.

For the collection agency to be able to identify you clearly, the personal details supplied by your bank must match those provided by the commune.

Secure identification can be carried out with the help of the invoice number. You can find this on your Serafe invoice – the format of the number is RF-XXXX-XXXX-XXX. Please sign up again in your e-banking portal to receive eBill invoices from Serafe by entering your data, including the invoice number.

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